Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – Oncall Support monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Web Development
SEO
Marketing
Google Campaings
Social Media Campaigns
Cybersecurity
IT Consulting
Cloud Services
Network Connectivity
What business problems do you solve?
By leading with IT strategy and compliance guidance, Oncall support fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
How do you maximize responsiveness?
Prioritizing communication: One of the key aspects of responsiveness is being available and responsive in communication. This includes promptly responding to emails, phone calls, and other messages from customers or clients.
Streamlining processes: Reducing unnecessary steps or delays in processes can help to improve responsiveness. For example, using automated systems for customer service inquiries or having a clear escalation process for urgent issues.
Setting clear expectations: Clearly communicating response times and expectations can help to manage customer or client expectations and avoid potential frustrations.