Service Delivery & Timelines

At Oncall Support, located in Christchurch, New Zealand, we specialize in delivering a range of digital IT, Marketing, SEO, and Social Media Marketing services. Since our services are digital in nature, there’s no physical “shipping.” Instead, we focus on efficient service delivery and clear communication regarding timelines.

How Our Services Are Delivered

Our services are delivered digitally and collaboratively, primarily through:

Remote Access & Tools: For IT support, this includes secure remote access to your systems, diagnostic tools, and software deployments.
Digital Platforms: Marketing, SEO, and Social Media Marketing services involve the use of various online platforms, content management systems, analytics tools, and social media channels.
Email & Communication: All deliverables, reports, analyses, and communications are primarily shared via email, secure cloud drives, and dedicated communication platforms (e.g., project management software).
Virtual Meetings: Project kick-offs, progress updates, and consultations are conducted via video conferencing and phone calls.

Service Activation & Project Commencement

Once your service agreement is finalized and initial payments (if applicable) are processed, we’ll begin the setup and onboarding process.

New Projects: For new IT, Marketing, SEO, or Social Media Marketing projects, we typically schedule a kick-off meeting within 2-5 business days to discuss project scope, gather necessary access credentials, and define initial milestones.
Subscription Services: For ongoing IT Support or recurring marketing subscriptions, your service will typically activate within 1-3 business days of successful payment and initial setup.

Project & Task Timelines

Specific timelines for project completion or task delivery will vary significantly depending on the complexity and scope of the service.

Customized Timelines: For project-based services (e.g., website SEO overhaul, new social media campaign, IT infrastructure setup), a detailed project timeline with key milestones and estimated completion dates will be provided to you during the proposal and kick-off phases.
Ongoing Services: For recurring services like IT support or monthly SEO/social media management, deliverables (e.g., reports, analytics, content calendars) will be provided on an agreed-upon schedule (e.g., weekly, bi-weekly, monthly).
Urgent IT Support: For critical IT support issues, our response times are outlined in your IT Support agreement or service level agreement (SLA), if applicable. We prioritize urgent issues to minimize disruption.

We always strive to meet agreed-upon deadlines and will communicate promptly if any unforeseen circumstances arise that might impact delivery timelines.

Client Responsibilities

To ensure smooth and timely service delivery, we kindly ask clients to:

Provide Timely Information: Promptly provide all necessary information, access credentials, content, and feedback required for the project or service. Delays in receiving these can impact timelines.
Availability for Meetings: Be available for scheduled meetings and consultations.
Review & Approval: Provide timely review and approval of deliverables as per the project schedule.

Questions About Service Delivery?